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Privacy Policy

Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Who We Are

We’re Russell Lake Mooring, a UK-based company that provides mooring spaces for boats. We care about your privacy and want you to know how we use and protect your personal information.

2. How to Contact Us

If you have any questions about this policy or your data, you can reach us at:
Email: privacy@russelllakemooring.co.uk
Phone: 01234 567 890
Address: [Insert Postal Address]

3. What Information We Collect

We may collect the following details from you:

  • Your name, address, phone number, and email

  • Information about your boat (type, registration, insurance)

  • Booking and payment details

  • Emergency contact information

  • Your preferences if you sign up for updates or newsletters

4. How We Collect It

We collect your information when you:

  • Contact us or make a booking

  • Fill out forms on our website

  • Sign up for emails or newsletters
    We also use cookies on our website to help it work better (see section 9).

5. Why We Use Your Information

We use your information to:

  • Provide mooring services and manage bookings

  • Meet legal and safety requirements

  • Improve our services and keep you informed

  • Send you updates or offers (only if you’ve agreed)

6. Who Can See Your Information

Only trusted team members can see your information. We don’t sell or share your data with others unless:

  • We need to process a payment (e.g. through Stripe or PayPal)

  • There’s an emergency and we need to contact services

  • The law requires us to share it with authorities

7. How We Keep Your Information Safe

We protect your data by:

  • Using secure websites and passwords

  • Locking away paper records

  • Backing up data safely

  • Training our team on how to handle information properly

8. How Long We Keep Your Information

We keep:

  • Booking and payment records for 7 years (for tax reasons)

  • Your contact and boat details while you’re with us and for 2 years after
    After that, we delete or anonymise your data.

9. Cookies

Our website uses cookies to help it run smoothly and to understand how people use it. You can turn off cookies in your browser settings, but some parts of the site might not work properly.

10. Your Rights

You have the right to:

  • See what data we have about you

  • Ask us to correct or delete it

  • Tell us to stop using it in certain ways

  • Change your mind if you gave us permission to send marketing

  • Complain to the Information Commissioner’s Office (ICO) if you’re unhappy

To use any of these rights, email us at privacy@russelllakemooring.co.uk.

11. Changes to This Policy

We may update this policy from time to time. If we make big changes, we’ll let you know by email. The latest version will always be on our website.

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